BasketLIVE

What is this service?

This is a video streaming service that lets you watch games from B.LEAGUE, Japan's professional men's basketball league, with a 24-hour pass.

What games can I watch?

You can enjoy all regular-season games from B.LEAGUE PREMIER and B.LEAGUE ONE, part of B.LEAGUE, Japan's professional men's basketball league.

Is this a monthly subscription?

No. This is not a monthly subscription. You can purchase a 24-hour pass whenever you want to watch.

What payment methods are available?

Only in-app purchases are available.

When does my 24-hour pass become valid?

Your 24-hour pass becomes valid immediately after purchase and remains valid for 24 hours.

Can I watch multiple games within the 24-hour period?

Yes. You can watch as many eligible games as you like during the 24-hour validity period of your pass.

What device can I use to watch?

You can watch on the smartphone used to purchase the 24-hour pass.

What are the recommended devices and system requirements?

We recommend using the following devices and operating systems:

iPhone: iOS 18 or later (iPhone XS / XS Max / XR or later, or iPhone SE 2nd generation or later)
Android: Android 12 or later

Note: Landscape mode and device-specific displays or features, including those on foldable devices and tablets, are not supported. If the display does not appear correctly, please use your device in standard portrait mode.

Is the service available in English?

The app is available in English. English subtitles are provided for game broadcasts; however, some audio and on-screen content may be in Japanese.

What should I do if I cannot watch after purchasing a pass?

Please request a refund through the appropriate support page below.

iOS
https://support.apple.com/en-us/118223

Google Play
https://support.google.com/googleplay/answer/15574897?hl=en-EN

How can I contact customer support?

Please use the BasketLIVE contact form below.

The contact form is available in Japanese only. Please follow the steps below to complete the form.

1. Before opening the contact form, copy the Japanese text below.

Do not translate this text. You will need to paste it into both "Name (in Katakana)" fields.

カイガイ

2. Open the contact form and translate the page into English using your browser.

iPhone / Safari:
Tap the Page Menu → Translate to English

Android / Chrome:
Open the menu (⋮) → Translate → English

3. Complete the contact form.

Please note the following when entering your information.

Full Name

Last Name: Enter your family name / surname.
First Name: Enter your given name and any middle name(s).

If your name contains more than two parts, enter your family name / surname in the Last Name field and your given name and any middle name(s) in the First Name field.

Name (in Katakana)

Paste "カイガイ" into both fields, regardless of your actual name.

Last Name: カイガイ
First Name: カイガイ

Inquiry Service

Select "Basketball LIVE."

"Basketball LIVE" is the browser-translated display name for BasketLIVE.

Inquiry Details

Enter the country code for the region where you use BasketLIVE.

Philippines: PHL
Taiwan: TWN
Singapore: SGP

4. Review and submit your inquiry.

After completing all required fields, review your information and submit the form.

Open BasketLIVE Contact Form
https://coreliscare-com.mb.softbank.jp/contact/cf/common-form

FAQ